Business Process Management (BPM) is a structured approach to creating an efficient organizational workflow geared towards adapting to an ever-changing business environment. According to Gartner, “Business Process Management is a discipline that uses various methods to discover, model, analyze, measure, improve, and optimize business processes.  A business process coordinates the behavior of people, systems, information, and things to produce business outcomes in support of a business strategy.”

A business process can be defined as an activity or a group of activities that helps in accomplishing a specific business goal.  

While every organization has a number of processes in place to ensure that the business is conducted efficiently, it is important to learn about how these processes are accomplished, which will help to identify the loopholes and understand what went wrong. Business Process Management helps understand the how, why, and what of various processes, which goes a long way in achieving strategic business goals.

At IFIM, the skill certification in Business Process Management will ensure that students are able to –

Identify the right business environment and the processes that are in place

Understand the key tools in the BPM market

Identify the key challenges faced by a team

Understand the BPM life cycle

This will help students become well-rounded professionals which will help them in leading their team by

Establishing different processes, apart from assigning team ownership, in order to ensure that the team remains focused

Regulating various processes across the organization so that they can be easily understood, errors can be reduced and risks can be mitigated

Constantly innovating processes so that they can be improved over time

Improving existing processes rather than radically building new processes, as this will help reduce losses

It is important to note that BPM is not a one-time process but consists of a continuous assessment of the processes at hand and the different ways to improve the total flow of processes. BPM plays a major role in the areas of customer support, payment systems and supply chain management.

As such, an improvement in BPM will, in turn, add to the bottomline of the organization. This will also aim at reducing costs, improving efficiency and enhancing productivity and can be applied to all levels across the board.